🔒 HyperSpace Starcade – Policies & Terms of Service
By booking an event or activity with HyperSpace Starcade, you agree to the following terms. These policies are designed to ensure a safe, fun, and fair experience for all guests.
✅ General Terms & Conditions
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Full payment is required at the time of booking.
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All bookings are final. Refunds are not guaranteed and may be subject to individual service terms.
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Reschedules are allowed with advance notice and are based on availability.
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Guests must follow staff instructions at all times and treat all equipment with respect.
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Children must be supervised by a responsible adult during all activities.
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HyperSpace Starcade, LLC is not responsible for lost, stolen, or damaged personal property.
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Any damage caused by guest negligence may result in repair or replacement charges.
💳 Payment, Refund & Cancellation Policy
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A $25 cancellation fee may apply to mobile or arcade bookings once payment is received.
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No refunds will be issued for cancellations made within 14 days of the event.
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We will gladly help you reschedule your event to another available date when possible.
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Tournament registrations are non-refundable and may be rescheduled or reformatted in case of low turnout.
🕹️ Activity-Specific Policies
Arcade Parties (On-Site)
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Your party room is reserved for 2 hours. You may arrive up to 20 minutes early to set up.
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Game cards are activated at the start of your event. Lost cards cannot be replaced.
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No confetti, glitter, or damaging decorations are allowed. Excessive mess may result in a cleaning fee.
Game Truck (Mobile)
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Requires a level, 60-foot space for parking. Once positioned, it cannot be moved.
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No food or drink allowed in the truck.
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We are not responsible for damage to lawns, driveways, underground utilities, or property where the truck is requested to park.
Laser Tag (Mobile or Combo)
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Requires a safe, open area indoors or outdoors. We provide bunkers and gear.
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No running, physical contact, or tampering with equipment.
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Children under 6 may not participate. All children must be supervised.
GellyBall (Mobile)
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Includes blasters, eye protection, biodegradable ammo, and bunkers.
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Eye protection must be worn at all times.
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Can be rescheduled in case of severe weather or unsafe ground conditions.
Virtual Reality
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VR is immersive and may not be suitable for guests with motion sickness, epilepsy, or certain health conditions.
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Children under 14 must be supervised by an adult.
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All VR use is voluntary and at the participant’s own risk.
Tournaments
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Formats and game rules vary per event and are announced during registration.
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Players must arrive on time or risk disqualification.
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Players may bring approved controllers (no modded or turbo-enabled devices).
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A portion of the entry fee goes to staffing and venue costs. The rest forms the prize pool.
☔ Weather Policy
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The Game Truck is climate-controlled and can operate in most weather.
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Laser Tag and GellyBall may be rescheduled in cases of heavy rain, lightning, high winds, or unsafe outdoor conditions.
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If weather impacts only part of a multi-activity event, remaining services may still proceed.
🧒 Supervision
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Children must be supervised by an adult throughout all activities.
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Our staff will lead games and monitor equipment but are not a substitute for parental supervision.
🧼 Health & COVID-19 Policy
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Please do not attend or send guests who are sick or recently exposed to illness.
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HyperSpace Starcade follows current state and local guidance but leaves masking and distancing policies to the party host.
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By attending, you acknowledge the inherent risk of exposure to illness in public or group settings. HyperSpace Starcade is not liable for illness or health-related incidents.
📸 Photos & Video
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We may take photos or videos during events for marketing or social media.
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If you do not want to be photographed, please notify staff in advance or during booking.
🎮 Game Content
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We will not play “M” (Mature-rated) video games without prior approval from the host or parent.
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You may request specific games in advance, or let our Game Coach know at the event.
🛠️ Property & Damage
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HyperSpace Starcade is not responsible for damage caused by parking, equipment placement, or weather-related ground conditions.
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Any intentional damage to vehicles, trailers, VR systems, tag gear, or arcade machines may result in repair or replacement charges to the booking party.
📞 Contact Us
Have questions or need to make changes? We’re here to help.
📧 info@hyperspacestarcade.com
📍 hyperspacestarcade.com
📱 (833) 426-3734