Policies

🔒 HyperSpace Starcade – Policies & Terms of Service

By booking an event or activity with HyperSpace Starcade, you agree to the following terms. These policies are designed to ensure a safe, fun, and fair experience for all guests.

✅ General Terms & Conditions

Full payment is required at the time of booking.
All bookings are final. Refunds are not guaranteed and may be subject to individual service terms.
Reschedules are allowed with advance notice and are based on availability.
Guests must follow staff instructions at all times and treat all equipment with respect.
Children must be supervised by a responsible adult during all activities.
HyperSpace Starcade, LLC is not responsible for lost, stolen, or damaged personal property.
Any damage caused by guest negligence may result in repair or replacement charges.

💳 Payment, Refund & Cancellation Policy

A $25 cancellation fee may apply to mobile or arcade bookings once payment is received.
No refunds will be issued for cancellations made within 14 days of the event.
We will gladly help you reschedule your event to another available date when possible.
Unpaid Bookings & Reprocessing Fee
Bookings are only confirmed once payment is received. Unpaid bookings may be automatically canceled if payment is not completed within the required timeframe. Repeated unpaid requests may result in restricted access to future bookings and a $25 reprocessing fee.
Tournament registrations are non-refundable and may be rescheduled or reformatted in case of low turnout.

🕹️ Activity-Specific Policies

Arcade Parties (On-Site)

Your party room is reserved for 2 hours. You may arrive up to 20 minutes early to set up.
Game cards are activated at the start of your event. Lost cards cannot be replaced.
No confetti, glitter, or damaging decorations are allowed. Excessive mess may result in a cleaning fee.

Game Truck (Mobile)

Requires a level, 60-foot space for parking. Once positioned, it cannot be moved.
No food or drink allowed in the truck.
We are not responsible for damage to lawns, driveways, underground utilities, or property where the truck is requested to park.

Laser Tag (Mobile or Combo)

Requires a safe, open area indoors or outdoors. We provide bunkers and gear.
No running, physical contact, or tampering with equipment.
Children under 6 may not participate. All children must be supervised.

GellyBall (Mobile)

Includes blasters, eye protection, biodegradable ammo, and bunkers.
Eye protection must be worn at all times.
Can be rescheduled in case of severe weather or unsafe ground conditions.

Virtual Reality

VR is immersive and may not be suitable for guests with motion sickness, epilepsy, or certain health conditions.
Children under 14 must be supervised by an adult.
All VR use is voluntary and at the participant’s own risk.

Tournaments

Formats and game rules vary per event and are announced during registration.
Players must arrive on time or risk disqualification.
Players may bring approved controllers (no modded or turbo-enabled devices).
A portion of the entry fee goes to staffing and venue costs. The rest forms the prize pool.

☔ Weather Policy

The Game Truck is climate-controlled and can operate in most weather.
Laser Tag and GellyBall may be rescheduled in cases of heavy rain, lightning, high winds, or unsafe outdoor conditions.
If weather impacts only part of a multi-activity event, remaining services may still proceed.

🧒 Supervision

Children must be supervised by an adult throughout all activities.
Our staff will lead games and monitor equipment but are not a substitute for parental supervision.

🧼 Health & COVID-19 Policy

Please do not attend or send guests who are sick or recently exposed to illness.
HyperSpace Starcade follows current state and local guidance but leaves masking and distancing policies to the party host.
By attending, you acknowledge the inherent risk of exposure to illness in public or group settings. HyperSpace Starcade is not liable for illness or health-related incidents.

📸 Photos & Video

We may take photos or videos during events for marketing or social media.
If you do not want to be photographed, please notify staff in advance or during booking.

🎮 Game Content

We will not play “M” (Mature-rated) video games without prior approval from the host or parent.
You may request specific games in advance, or let our Game Coach know at the event.

🛠️ Property & Damage

HyperSpace Starcade is not responsible for damage caused by parking, equipment placement, or weather-related ground conditions.
Any intentional damage to vehicles, trailers, VR systems, tag gear, or arcade machines may result in repair or replacement charges to the booking party.

📞 Contact Us

Have questions or need to make changes? We’re here to help.
📧 info@hyperspacestarcade.com
📍 hyperspacestarcade.com
📱 (833) 426-3734